Insurance & Payment Policies
Co-Payments
With many insurance policies, the patient is responsible for co-payments and/or deductibles. We expect that these payments will be made at the time of service. For your convenience, we accept cash, check, VISA and MasterCard.
Referrals
If your insurance company requires a referral for specialist treatment, it must be obtained prior to the appointment. The patient and the primary care physician are responsible for the referral approval. If a valid referral is not available, the appointment may be delayed or rescheduled.
Emergencies
If you should have a medical emergency, please go to the nearest hospital emergency department.
Prescriptions
We will make every attempt to provide and refill prescriptions for you in a timely fashion. However, since the “on-call” physician is not familiar with each patient in the practice, we generally will not refill prescriptions during non-office hours (weekdays after 5 p.m., weekends and holidays). Prescriptions can be refilled by calling our office and speaking with your Physician’s Team. We will contact you or your pharmacy after the doctor has given authorization.
Fees, Insurance and Payments
Fees for services provided include physician evaluation and decision making, preparation and storage of medical records and x- rays, and services provided by our staff. We will file insurance claims for you if you provide us with current insurance cards and claim forms. If you have problems with your insurance claims or in getting reimbursed, we will be happy to assist you. However, the responsibility for payment of our charges rests with the patient and not with the insurance company. You will receive a monthly statement from our office to inform you of the current status of your account. If you require assistance with insurance claims or with payment of your bill, please contact our Billing Office. We will always attempt to work out an acceptable payment plan if your financial situation requires
